Driven to Delight Delivering WorldClass Customer Driven to Delight explores how MercedesBenz USA transformed itself into a bestinclass customerobsessed organization It offers an exclusive behindthescenes look at CEO Steve Cannon and his leadership teams ambitious multipronged strategy to elevate the companys customer experience to rival the world’s most customercentric brands Driven to Delight Delivering WorldClass Customer About the Author In addition to being a New York Times 1 bestselling author of books about worldclass customer experience providers StarbucksThe RitzCarlton Hotel Company Zappos and the Pike Place Fish Market Joseph A Michelli is an internationally soughtafter speaker and business consultant Driven to Delight Delivering WorldClass Customer Driven to Delight offers an exclusive behindthescenes look at CEO Steve Cannon and his leadership team’s ambitious multipronged strategy to elevate the company’s customer experience to bestinclass across all brands and industries Driven to Delight Delivering WorldClass Customer Experience the MercedesBenz Way Driven to Delight Delivering WorldClass Customer Experience the MercedesBenz Way Driven to Delight Delivering WorldClass Customer But in today’s market you need more than a worldclass product to outpace the competitionwhich is why the executives at MercedesBenz USA set a course to create a customer experience in keeping with their legendary cars This is the story of how an organization became Driven to Delight Driven to Delight Delivering WorldClass Customer Driven to Delight Delivering WorldClass Customer Experience the MercedesBenz Way by Joseph A Michelli ©2016 McGraw Hill Education A must read for any current future or past MercedesBenz owner as well as MercedesBenz dealership employee
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Category: Book
ISBN: 007180630X
Release Date: 2015-12-08
Number of Pages:
Total Offers :
Rating: 4.0
